Frequently Asked Questions
🔒 Is my IPTV credentials data secure?
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Yes. Your IPTV server URL, username, and password are stored exclusively on your device in the local app storage. They are never transmitted to our servers or any third parties.
🤖 How does the AI Chat feature work?
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The AI Chat feature uses third-party AI providers to generate intelligent responses to your questions. Messages are processed transiently and not permanently stored. The AI can help with content recommendations, troubleshooting, and more.
📺 What IPTV formats does the app support?
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SmartOne IPTV supports both M3U playlists (via URL or local file) and Xtream Codes API (using server URL, username, and password). You can add your IPTV subscription using either format.
💰 Is there a free version? What's included in Pro?
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Yes! The app is free to use with basic features including live TV, movies, and series streaming. The Pro subscription (in-app purchase via App Store) removes ads and unlocks advanced features like Xtream Codes support, unlimited AI Chat, and parental controls.
📱 Which devices does SmartOne IPTV support?
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SmartOne IPTV is available on iPhone and iPad (iOS 12 or later). It's optimized for all screen sizes with a beautiful, responsive dark-mode design. Download from the App Store.
❓ What if the app crashes or won't load my playlist?
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If you encounter issues, try: (1) Checking your internet connection, (2) Verifying your IPTV credentials are correct, (3) Force-closing and reopening the app, (4) Ensuring your IPTV provider's servers are online. If problems persist, contact us at smartoneplayer@ads-txt.net with details about your issue.
🌍 Is SmartOne IPTV available in my country?
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SmartOne IPTV is available globally on the Apple App Store for all regions where the App Store operates. Simply search for "SmartOne IPTV" in your device's App Store to download.
📧 How do I cancel my Pro subscription?
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To cancel your Pro subscription, go to your iPhone Settings → [Your Name] → Subscriptions, find SmartOne IPTV, and tap "Cancel Subscription". Apple handles all refunds and billing. You'll lose Pro features at the end of your current billing cycle.
